Refund Policy

1. Overview

At KesriByte, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services, products, and deposits. Please read this policy carefully before making any payment or engaging our services.

2. Cancellation Policy

You may cancel your project or service engagement at any time. However, refund eligibility depends on the stage of the project and the type of service. Cancellation requests must be submitted in writing via email to refund@kesribyte.com.

• Before Project Commencement: Full refund of any deposits paid, minus any administrative fees.
• During Discovery/Planning Phase: Partial refund based on work completed up to the cancellation date.
• During Active Development: Refund calculated based on percentage of work completed versus total project cost.
• After Project Completion: No refunds for completed and delivered projects.

3. Refund Eligibility

Refunds are issued at the discretion of KesriByte based on the following criteria:

• Quality Issues: If delivered work does not meet agreed specifications or industry standards.
• Non-Delivery: If we fail to deliver services within the agreed timeframe without valid reason.
• Technical Problems: If critical technical issues cannot be resolved within a reasonable time.
• Breach of Contract: If we fail to fulfill our contractual obligations.

Refunds are not eligible for:

• Change of mind or business direction after work has commenced.
• Dissatisfaction with third-party tools or platforms beyond our control.
• Delays caused by client unresponsiveness or failure to provide required information.

4. Deposit Refunds

Many of our services require an upfront deposit to secure resources and begin work. Deposit refunds are subject to the following conditions:

• Within 7 days of deposit payment (no work started): 100% refund minus transaction fees.
• After discovery phase completed: 50% refund of deposit amount.
• After development has commenced: No refund of deposit.
• If we cancel the project: 100% refund of deposit.

5. Service Refunds

For our various service offerings, refunds are handled as follows:

Web Development

Refunds are calculated based on the percentage of project completion. Completed milestones are non-refundable. If we fail to deliver within the agreed timeframe (excluding client-caused delays), a partial refund may be issued.

Mobile App Development

Similar to web development, refunds are based on work completed. Once code has been written or designs finalized, those portions are not refundable.

Digital Marketing

Marketing services (SEO, PPC, social media) are billed monthly. No refunds for services already rendered within a billing cycle. You may cancel future months without penalty.

UI/UX Design

Design services: Refunds available before final design approval. Once design is approved, no refunds for that phase.

CRM/ERP Development

Enterprise software development follows milestone-based payments. Completed milestones are non-refundable.

6. Product Refunds

For our software products, SaaS subscriptions, and digital goods:

• Digital Products (themes, plugins, scripts): No refunds due to the digital nature of these products. Demo versions are available for testing.
• SaaS Subscriptions: Cancel anytime. No refunds for partial months. Unused months may be credited.
• Custom Software Licenses: Refunds available within 14 days of purchase if the software does not function as described.

7. Subscription & Retainer Services

For ongoing subscription or retainer-based services:

• You may cancel your subscription at any time with 30 days written notice.
• No refunds for the current billing cycle after payment has been processed.
• Prepaid annual subscriptions: Refund for unused months minus a 10% processing fee.
• Monthly retainers: Must be cancelled before the next billing date to avoid charges.

8. Refund Process

To request a refund, please follow these steps:

1. Submit a written refund request to refund@kesribyte.com with your invoice/project details.
2. Explain the reason for the refund request.
3. Our team will review your request within 5-7 business days.
4. If approved, refunds will be processed within 10-14 business days.
5. Refunds will be issued to the original payment method used for the transaction.

9. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Third-party costs (domain registration, SSL certificates, hosting, API subscriptions).
• Licensing fees for premium themes, plugins, or software.
• Custom artwork, graphics, or stock media purchased on your behalf.
• Setup fees or one-time onboarding charges.
• Services already delivered or milestones already completed.
• Consultation fees after consultation has been provided.
• Bank or payment gateway transaction fees.

10. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter through the following process:

• Submit a formal dispute in writing within 15 days of our decision.
• Provide any additional documentation supporting your claim.
• We will conduct a review with senior management.
• If still unresolved, the dispute may be subject to arbitration or legal proceedings as per our Terms of Service.

11. Contact Us

If you have any questions about this Refund Policy or wish to initiate a refund request, please contact us:

• Email: refund@kesribyte.com
• Phone: +91 76782 60698
• Address: Noida, Uttar Pradesh, India - 201309